QRace Videogame – Support
Scan the QR code on your QRace card, unlock the car and race it in 8 game modes. Need help? Grown-ups can write to us.
Contact
Email: info@kidz-world.es · +34 931 426 398
Kidz World S.L. · C/ Figueres 8 · 08022 Barcelona, Spain
We answer in English and Spanish, usually within 3 working days.
Frequently asked questions
- How do I unlock a car?
- Open the app, go to SCAN QR and point the camera at the QR code on a QRace card. The car appears in your garage.
- Where do I get QRace cards?
- QRace cards come in QRace card packs (6 cards and a leaflet) and with QRace Lollipop. They are sold in shops. The app does not sell anything.
- The camera does not open.
- Allow camera access. Android: Settings › Apps › QRace › Permissions. iOS: Settings › QRace › Camera.
- A card does not scan.
- Use good light, hold the card flat and fill the frame with the QR code. If it still fails, email us a photo of the card back (no people in the photo, please).
- I changed phones. Are my cars lost?
- Progress is saved only on the device. Scan your cards again on the new phone to unlock them.
- Does the app have ads or in-app purchases?
- No. There are no ads, no in-app purchases and no tracking.
Privacy
The app does not collect personal data. Read the privacy policy.